If you delete the account please request us via an email.
Once an account is deleted, it will be inaccessible-users will not be able to log in to the account.
The account and all data associated with the account will be deleted directly.
Cancel Delete

FAQ

When will I receive my order?

Once your purchase is complete, a confirmation email will be sent to the registered email address. The order processing time is up to 3 business days, and during peak periods, processing may take a bit longer. Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.

Where do you ship from?

All orders are shipped from Korea via EMS and UPS.

What shipping services do you use?

We use EMS for APAC orders and UPS for all other international orders.

How can I cancel my order after purchase?

If the order has not been shipped yet, please email us at intl@edito-company.com, and we will cancel it for you.
Please kindly note that we are unable to cancel an order once it has left our warehouse.

Do you accept exchanges?

We do not offer direct exchanges. Please return the item and place a new order.

Are customs duties and taxes included?

Customs duties and taxes are not included in the final payment amount at checkout.
Your order will be shipped DDU (Delivered Duty Unpaid). You will be responsible for paying any duties and taxes upon delivery.

Where should I send inquiries?

For all inquiries, please reach out to our customer service team at intl@edito-company.com.
We are here to assist you with any questions or concerns you may have.